Privacy Policy

1. Introduction

At Optica Eye Clinic, we are committed to protecting your personal and health information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our clinic or use our services—whether in person, by phone, or through our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email address.

• Health Information: Eye health history, vision details, clinical findings, test results, and prescriptions.

• Technical Information: When visiting our website, we may collect cookies, IP addresses, browser type, and access times to enhance your user experience.

3. How We Use Your Information

We use your information to:

• Provide professional eye care and optical services.

• Communicate with you about appointments, referrals, or follow-up care.

• Maintain accurate clinical records in line with health regulations.

• Improve our services and ensure high-quality patient care.

• Fulfill legal and insurance obligations.

4. Sharing of Information

Your information is not shared with third parties unless:

• Required by law or professional regulation.

• Referred to another healthcare provider (with your consent).

• Required by insurers or regulatory bodies for claims or audits.

We do not sell or rent your personal information.

5. Data Storage and Security

We store your data securely using modern clinical management systems that comply with healthcare data protection standards. Physical files are kept in secure locations, and digital data is protected by encryption and access controls.

6. Your Rights

You have the right to:

• Access your personal and health records.

• Request corrections to inaccurate information.

• Withdraw consent for non-essential communication.

• Ask for the deletion of your records (subject to legal requirements).

7. Children’s Privacy

We are experienced in treating children, and we take additional care to safeguard their information. We only collect and use children’s information with the consent of a parent or guardian.

8. Changes to this Policy

This Privacy Policy may be updated from time to time. We encourage you to review it periodically. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this policy or your data:
Optica Eye Clinic

15 Bede Precinct, Jarrow NE32 3LW

📧 Email: Optica.clinic@gmail.com
📞 Phone: 0191 483 3645