Help & Advice
Help & Advice
How often should I have an eye exam?
In the guidelines from the NHS, it is recommended eye examinations are carried out as every two years. An optometrist may request to see you sooner if you;
• Are diabetic
• Over 40 & have a family history of glaucoma
• Are over 70
• Under 16
• Suffer with vision issues
I am having flashing lights/floaters in my vision, what should I do?
If you experience any flashing light and/or floaters in your vision, please contact us. It may be nothing, but it is always best to check any changes in your vision. We will then advise on the best thing to do.
Do I still need an eye exam if I get diabetic screenings?
I want a new pair of spectacles, what should I do?
If you are a patient of ours and your prescription is in date, please book a dispensing appointment. If your prescription is out of date, or about to be, we strongly recommend having an eye examination before going ahead with a new pair of spectacles.
If you are not a patient of ours, please arrange an appointment to ensure you have dedicated time to discuss your lifestyle and make sure your needs are fulfilled. We would also require your most up-to-to date prescription.
Could my child have an eye exam?
Can I use my spectacle prescription to order contact lenses?
Why is my contact lens prescription different to my glasses?
Why do I need a contact lens aftercare appointment?
What they say about us
Called your jarrow store today to make an appointment was offered a appointment today which I had very good eye test and glasses were ready in 39 minutes very impressed with the service will definitely recommend to family and friends.
I have recently visited your Forest Hall branch and the staff were very friendly and professional. The optician was very informative and explained everything to me. The staff in the shop put me at ease and were very welcoming and helped with my frame choice. All round pleasant experience and wouldn't hesitate to recommend to family and friends.
Just needed to share the excellent service I received from your Optician today. I had arranged a home visit and had an outstanding eye test. Very professional service from all concerned. I will definitely be recommending your company to my family and friends.
Have recently had my eyes tested at Doxford park and the Optician put me at ease they are very friendly and professional. The test was the best I've ever had. When I was choosing glasses I was given excellent service. Would recommend to all my friends and family.
Today I had an eyetest at the doxford shop, the Optician was lovely and so kind. I was nervous as this was my first eye test ever. The staff are so helpful and friendly when I was in need of some advice for which frame to pick, I would recommend this company to all of my friends and family outstanding service!
Would like to thank the staff at the Jarrow branch, I went in for contact lenses, and they were so patient with me.
